Bilingual Fraud Contact Center Specialist (2 Days Off | CDMX)

Description Global Fraud is a critical risk process for American Express, responsible for supporting our customers in their most vulnerable times. The team protects our customers from fraud losses and simultaneously protects our company. The team uses fraud management techniques to review accounts, minimizing potential losses by analysing data and determining the best actions. Responsibilities Consistently deliver extraordinary service on inbound and/or outbound customer calls to resolve cases …