Bilingual Junior Workforce Analyst

$25,000 - $25,000 a month The Junior Workforce Analyst plays a critical role in ensuring the efficiency of the contact center’s operations by analyzing staffing needs, tracking real-time performance, and optimizing workforce allocation. This role supports service level and abandonment rate goals, enhances operator utilization, and ensures system efficiency through forecasting, scheduling, and reporting. By providing actionable insights and recommendations, the Junior Workforce Analyst helps dri…