Contact Center Training & Development Specialist

SWBC is seeking a talented individual to be responsible for the direct training, instruction and mentoring of contact center new hires in the Collections, and Customer Service Inbound departments. The main purpose of this position is to properly prepare new hires for their specific position within the Financial Institution Group. This position will require cross-training in all three main areas: Collections, and Customer Service Inbound. Why you'll love this role: This role will allow you to en…