Customer Success Manager

As the Customer Success Manager, you will be the main point of contact for a portfolio of direct-to-consumer ecommerce brands, owning onboarding, regular check-ins, and account health for each one. You will dig into performance data, connect it to what your accounts care about most, and turn what you learn into clear input for the product roadmap. This is a hands-on, builder's role, not a ticket queue. Responsibilities Run onboarding for new brands, including kickoff calls, implementation hando…