GBS Senior Manager - Analytics, Social Listening & Consumer Insights

Job Description Role snapshot Reports to Primary business stakeholders are the GCC Mexico Contact Center Lead and the NA Lead of Consumer Advocacy & Social Listening. Team leadership Leads a team of 5 people and is responsible for setting direction, raising the quality bar, and ensuring proposals are backed by sound analysis before being socialized with the business. Main purpose Turn data into action, connect consumer and operational signals into one clear story, and support decision-making wi…