LATAM Customer Service Specialist (CDMX)

The Customer Service Agent must: Create quotes based on customer requirements and commercial agreements between ASP and the customer's company. Enter and process all incoming orders, including SFDC, EDI, web portal, emails, and phone calls. Enter and process returns and the corresponding credit notes. Respond to all customer inquiries in a timely and accurate manner. Provide, within established timelines, appropriate solutions and/or alternatives to resolve customer complaints. Maintain c…