LATAM Service desk Incident Manager

You will be responsible for coordinating, overseeing, and continuously improving the end‑to‑end management of IT incidents to ensure timely resolution and minimal business impact. The role leads incident coordination activities across Service Desk, resolver groups, and vendors, ensuring adherence to ITIL best practices while proactively identifying trends, risks, and areas for operational improvement. Key Responsibilities • Coordinate end to end handling of IT incidents, ensuring proper logging…