Mgr-Executive Resolution-Senior (CALA)

Description JOB SUMMARY The Senior Manager, Executive Resolution, is responsible for resolving Marriott’s most high-profile and sensitive customer situations, delivering concierge-level service that restores trust, loyalty, and long-term advocacy. This role is differentiated by the personal ownership of Marriott’s most visible, high-impact customer situations, where resolution quality and speed directly influences brand perception and loyalty. CANDIDATE PROFILE Education and Experience Required…