Senior Customer Support Specialist

Senior Customer Support Specialist (LATAM) Location: Remote Reports to: Director of Business Operations About the Role We're looking for a hands-on Senior Customer Support Specialist to work tickets, calls, and escalations alongside the rest of our Customer Support team — while also serving as the go-to person when something exceeds what a rep should handle alone. This is a true hands-on role: the majority of your time is spent working the same volume of tickets, calls, and emails as the rest o…