Workplace Engineering Track Associate

Description Key Responsibilities:Technical Support:Respond to incoming service requests via phone, email, or chat in a timely and professional manner.Diagnose and troubleshoot hardware, software, and network issues.Provide step-by-step instructions to resolve technical problems.Escalate unresolved issues to higher-level support teams as needed.Document all service requests and resolutions in the ticketing system.Customer Service:Provide excellent customer service by maintaining a positive, empa…