Senior CRM Specialist - Recovery

The mission: We are looking for someone who will produce a significant uplift in Baubap's collections metrics through lifecycle management. Recovery here starts earlier than most people expect. It begins at the customer's very first disbursed loan - when they still pay on time - and it ends with a dormant or churned customer who left without paying. Everything in between (the reminder, the due date, the first day late, the negotiation, the recovery of an old balance) is one continuous experienc…